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IP Phone Service for the Postmodern Workplace

April 7th, 2012 Leave a comment Go to comments

One of the biggest impacts of the internet has been on phone service. However, while users have happily and quickly adapted to mobile telephony, reliance on the internet for telephone calls has been viewed with uncertainty. Preferring to stay with Plain Old Telephone Service (POTS), there are nonetheless those that don’t trust Web telephony. Of course, this is acceptable. POTS has remained fairly the same and can reliably connect to the most often-used communication devices such as your regular telephone and mobile.

However, the growing popularity of VoIP phone service is undeniable. It’s, after all, the most appropriate communication form for the postmodern world. It challenges our typical concept of workplace and employee, and redefines the relations between the two.

The Virtual Office

A lot of modern day private workplaces have challenged the common idea of working hours while the 8-5 job may still be strictly upheld in government offices. It’s no longer a surprise to see professionals operating on weird shifts, and workers within similar company getting different core working hours. More workplaces have turn out to be operational across borders with developments in technology.

It is now simple for start-ups and small businesses to gain international presence, something that had once been a privilege for large enterprises with big budgets. Internet phone services, VoIP in particular, have made these paradigm shifts cost-efficient and productive all at once. More workers, in spite of location, get hired to make a business fully functional for 24 hours, allowing them to communicate with their international counterparts and gain a bigger audience reach.

By way of the internet, it is now simpler to connect with each other regardless of geography or time zones. Virtual phone service has a lot of additional functions that help this across-time-and-borders office space, namely:

  • Free PC to PC calls
  • More inexpensive long distance calls to POTS lines, IP phones and mobiles
  • Internet fax
  • Works with modern gadgets: smartphones, desktops, laptops, PDA, IP phones, softphones
  • Interconnected communication devices (voicemail to e-mail or smartphone, PC to mobile phone, fax to e-mail, etc.)
  • Less hardware purchases
  • Web conferencing
  • Virtual meetings
  • Portable and simple to set-up telephone service

IP telephony can also offer you with similar features that conventional telephony provides like call forwarding, caller ID, call blocking, and call waiting. Nevertheless, the biggest advantages of VoIP service are the ease of set-up, more affordable functions, and portability of the whole system.

The limits of virtualized telephony

So why don’t more people upgrade their old phone service with VoIP? Obviously, VoIP still has a couple of issues that have to be ironed out, most significantly Quality of Service (QoS) and security problems. But there are now numerous ways to cope with these. Just like any new technology that proves useful, we can assume even more improvements to VoIP. The IP phone system will be the natural next step to traditional telephony. Not all offices may utilize a complete VoIP set-up, but many are utilizing the technology, maybe for select calls or personal use. With it’s adaptability to the modern day office, we can expect more businesses to have a total IP phone service in the future.

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